SolesUK – Terms & Conditions

Last updated: 19 October 2026

1. Introduction

Welcome to SolesUK.

These Terms & Conditions apply to all purchases made through our website. By placing an order, you confirm that you have read and understood these terms and agree to be bound by them.

SolesUK provides digital supplier contact information for customers interested in sourcing designer clothing, footwear, bags, accessories and related products.

SolesUK sells supplier information, not designer products. Customers pay for access to digital information that may help them identify and contact suppliers directly.

Please read the relevant product description carefully before purchasing. If anything is unclear, contact us before placing your order.

2. What You Are Purchasing

When purchasing from SolesUK, you are purchasing digital supplier contact information, which may include supplier names, contact details, websites, communication channels and other sourcing information, depending on the product selected.

Your purchase does not include any physical clothing, footwear, bags, accessories or other designer products.

SolesUK does not automatically purchase, store, package or ship products on behalf of customers. Any purchase of physical products is arranged separately between the customer and the relevant supplier.

Customers are responsible for contacting suppliers, negotiating prices, checking stock, arranging shipping and paying any additional costs associated with their own purchases.

By completing a purchase, you acknowledge that you are paying for supplier information and not for the physical products that those suppliers may offer.

3. Supplier Information and Authenticity

SolesUK aims to provide supplier information relevant to customers seeking to source authentic designer products.

However, the inclusion of a supplier in our digital resources should not be interpreted as a guarantee that every product sold by that supplier is authentic, genuine, authorised or officially affiliated with any designer brand.

Unless expressly stated otherwise, SolesUK does not independently authenticate every product offered by third-party suppliers and cannot guarantee the authenticity, quality, condition or origin of products subsequently purchased from them.

Customers are strongly encouraged to carry out their own checks, request appropriate evidence of authenticity and review a supplier's reputation before placing an order.

SolesUK does not knowingly intend to promote counterfeit products. If you have a genuine concern about information provided by us, please contact our support team.

4. Third-Party Suppliers

The suppliers identified in our digital resources operate independently of SolesUK unless expressly stated otherwise.

SolesUK does not control their business practices, prices, stock availability, payment methods, delivery arrangements, return policies or customer service.

Supplier information may become outdated if a supplier changes its contact details, stops trading, changes its product range or otherwise changes its operations.

We aim to provide useful information, but we cannot guarantee that every supplier will respond to enquiries, accept every customer, maintain particular prices or have specific products available at all times.

Any transaction between a customer and a supplier is a separate transaction. Customers should review the supplier's own terms, payment arrangements and policies before proceeding.

5. Orders and Payments

All purchases must be completed using the payment methods provided on our website.

Customers must ensure that their contact details and payment information are accurate when placing an order.

Access to purchased digital information will be provided using the delivery method and timeframe stated on the relevant product page or at checkout.

If you do not receive your purchased information within the stated timeframe, please contact SolesUK so that we can investigate and assist.

We reserve the right to investigate suspected fraudulent orders and take appropriate action where permitted by law.

6. Refunds and Cancellations

SolesUK operates a general no-refund policy for digital supplier contact information.

Before purchasing, customers should carefully read the product description and ensure they understand exactly what is included, what they will receive and what the purchase does not include.

We do not ordinarily offer refunds simply because a customer changes their mind, decides they no longer want the information, does not contact the suppliers, or does not achieve their expected business or financial results.

However, our no-refund policy does not exclude or restrict any refund, cancellation or other remedy that a customer is legally entitled to receive.

Where applicable law provides a cancellation right, including a right relating to online purchases or digital content, that right will be respected. Where the law permits a cancellation right for digital content to be lost when immediate access begins, SolesUK will obtain the required consent and acknowledgement before providing access.

If the information purchased is not supplied, materially differs from its description or is otherwise subject to a remedy under applicable law, customers should contact us to discuss the appropriate resolution.

Nothing in this section removes any rights that cannot legally be excluded.

7. Digital Delivery and Access

Supplier information is delivered digitally. No physical product will be shipped by SolesUK as part of a supplier-information purchase unless expressly stated otherwise.

The delivery method may include email, a downloadable document, a digital file or access to an online resource.

Customers are responsible for providing a valid email address and ensuring they have a suitable device and internet connection to access their purchase.

Customers should contact us if they experience a genuine technical issue accessing information they have purchased.

Where a product includes ongoing access, any applicable access period or restrictions will be stated in the relevant product description.

8. No Guarantee of Business Results

SolesUK provides supplier contact information as a sourcing resource.

We do not guarantee that customers will make sales, generate profits, establish a successful business, obtain wholesale prices, receive preferential treatment or achieve any particular financial result.

Results depend on numerous factors outside our control, including the customer's business decisions, supplier arrangements, marketing, costs and market conditions.

Customers are responsible for conducting their own research and assessing whether a supplier is suitable for their needs.

9. Customer Responsibilities

By purchasing from SolesUK, you agree to:

• Read the product description and understand what you are purchasing before payment.

• Provide accurate information when placing an order.

• Use the supplier information lawfully and responsibly.

• Carry out appropriate checks before purchasing physical products from any third-party supplier.

• Comply with applicable laws when importing, reselling or distributing products.

• Pay any applicable customs duties, import taxes, shipping charges or other costs associated with your independent purchases.

• Avoid fraudulent, unlawful or misleading use of our website and digital resources.

Customers are solely responsible for their own business decisions and any agreements they enter into with third-party suppliers.

10. Intellectual Property and Sharing Restrictions

All original SolesUK content, including our branding, website content, graphics and original digital materials, is protected by applicable intellectual property laws.

When you purchase supplier contact information, you receive permission to use that information for your own lawful sourcing activities, subject to the terms of your purchase.

Unless we provide written permission, you must not resell, redistribute, publish, reproduce or share our paid supplier lists or digital resources with others for commercial purposes.

Purchasing our digital information does not transfer ownership of our original materials or grant permission to reproduce our products for resale.

Nothing in this section restricts activities that applicable law does not permit us to prohibit.

11. Privacy and Website Security

SolesUK takes reasonable steps to protect personal information submitted through our website.

Personal information is handled in accordance with our Privacy Policy and applicable